Sales Training How Nordstrom Wins The War For Customers And Closes More Sales

Wonderful story in Part One of this sales article is found in a wonderful book by Betsy Sanders entitled Fabled Service. This book is about serving customers. What is needed to make the customer happy? Betsy Sanders know. As a former vice president at Nordstrom Promo Code he knows it is to serve and to be kind. But what that really means? To find this, I want you to do something for me. Bend down and take your shoes off. Sales and customer service go hand in hand. That’s the concept we learned in part one. Now, let’s take a step further and see how we can apply it to our sales careers so we can close more sales.

Now look at your feet. What do you see? Suppose you have to take your foot people and put them in the position of the customer. Now what do you see? What do you want as a customer? What would make you happy? Betsy Sanders said, “If the customer does not care about it, it is not a service.” Everything we do must be run through the filter. What do we do that customers do not care. One of my pet peeves is the automated phone system.

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